Privacy Policy

The protection of your privacy is our topmost priority. Grok Stuff Solutions (hereinafter referred to as “Grok Stuff Solutions”, “us”, “we” or “our”) aims to protect your personal information. This Privacy Policy (hereinafter referred to as “Privacy Policy”) applies to https://grokstuff.com (hereinafter referred to as our “Website”) made available by Grok Stuff Solutions. Our Privacy Policy recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use that information, who has access to your data, and what your rights are regarding your personal information. This Privacy Policy also explains how and why we may disclose your personal information to third parties in certain circumstances. Our Privacy Policy does not apply to websites operated by other companies or organizations to which you may find links on our Website and we are not responsible for any personal information you submit to third parties via our Website. Please ensure that you read the privacy policy of such other companies or organizations before submitting your details. Please read this Privacy Policy carefully as your access and use of the Grok Stuff Solutions Website constitute your acceptance of our Privacy Policy and Terms of Use. If you do not agree with the terms of this Privacy Policy, please do not access this Website.  

1. Collection of Your Personal Information
   1. For the purposes of this Privacy Policy, “Personal Information” means any information that relates directly or indirectly to a data subject, who is identified or identifiable from that information or from that and other information in the possession of a data controller and/or data processor, including any sensitive personal data. Provided that anonymized, or pseudonymized data which is incapable of identifying an individual is not personal data. Whether you create an account with us or shop as a guest, Grok Stuff Solutions collects your personally identifiable information such as your name, phone number, email address, postal address, date of birth, bank details, and/or credit/debit card information; and demographic information such as your job title, job description, and company name and company type.
   2. Grok Stuff Solutions takes responsibility for all the Personal Information that you provide us with, when you create an account on our Website, subscribe to our newsletter, or place an order.
   3. Grok Stuff Solutions does not collect any Personal Information about you unless you voluntarily provide it to us except the information about your computer hardware and software that may be automatically collected by Grok Stuff Solutions. This information can include your IP address, browser type, domain names, access time, referring website address, and geographical location. This information is used for the operation of the service, to maintain quality of service, and to provide general statistics regarding the use of our Website.
   4. You should exercise caution when disclosing Personal Information in the creation of your account. Please do not submit any information relating to your passport, biometric data, your physical, behavioral, psychological, and mental health conditions, medical records, and any detail pertaining to an individual’s ethnicity, religious beliefs, political affiliation, physical identifiable location, traveling details, pictorial or graphical still and motion forms, IP address and online identifiers (hereinafter referred to as “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for the consequences of your submission.
2. Use of Your Personal Information
   1. Grok Stuff Solutions may use your Personal Information for the following purposes:
      1. To create your personal account at https://grokstuff.com (e.g. your name and email address);
      2. To process your orders (e.g. your name, mailing address, date of birth, and bank details);
      3. To be able to send you text message notifications of delivery status (e.g. your contact number);
      4. To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, your name, and your postal address);
      5. To be able to contact you in the event of any problem with the delivery of your items (e.g. your contact number and email address);
      6. To enable us to answer your queries and to inform you of new or changed services (e.g. your email address);
      7. To notify the winners in promotions (e.g. your email address, name, postal address, and contact number);
      8. To disclose your data to fraud prevention agencies;
      9. To be able to analyze your Personal Information to provide you with relevant marketing offers and information (e.g. name, buying habits) and
      10. To be able to validate that you are of legal age for shopping online (e.g. date of birth)
   2. Grok Stuff Solutions does not sell, rent, or lease your information to any unaffiliated third parties. However, we may share your Personal Information with third parties or affiliates who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer services, and marketing assistance. The Personal Information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared.
   3. Grok Stuff Solutions may reorganize or sell all or a portion of our assets, undergo a merger, or may be acquired by another entity. In such a situation, we may transfer your Personal Information to the successor entity. If we go out of business or enter bankruptcy, your Personal Information would be an asset transferred or acquired by the third-party successor entity. You acknowledge that such transfers may occur, and that the transferee may decline to honor commitments that Grok Stuff Solutions made in this Privacy Policy.
3. Your Rights
   1. Right to Access Your Personal Information
      1. Customers reserve the right to request Grok Stuff Solutions to allow access to their Personal Information.
      2. Grok Stuff Solutions is obliged to comply with such requests except where such compliance results in a breach of any provision of law.
   2. Right to Rectification of Your Personal Information
      1. When a customer knows that their Personal Information stored with Grok Stuff Solutions is inaccurate, incomplete, misleading, or not up to date, the customer may request Grok Stuff Solutions to amend or update such information by emailing us at grokked@grokstuff.com
   3. Right to Request Erasure of Your Personal Information
      1. Customer has the right to request Grok Stuff Solutions to remove their Personal Information and Grok Stuff Solutions has to comply with such request within reasonable time given that the Personal Information is no longer necessary concerning the purpose for which it was collected or otherwise processed.
   4. Right to Request Halt on Processing of Your Personal Information
      1. The customer reserves the right to request Grok Stuff Solutions to put a temporary or permanent halt on the processing of their Personal Information by emailing us at grokked@grokstuff.com
   5. Right to Withdraw Consent for Processing of Your Personal Information
      1. Customers have the right to withdraw their consent to process their Personal Information.
      2. The customer shall bear the consequences of such withdrawal.
      3. 3.5.3. The withdrawal of this consent shall not have any impact on the lawfulness of processing of Personal Information before the customer withdrew the consent.
4. Retention of Your Personal Information
   1. Grok Stuff Solutions will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted except when we cannot remove your data when there is a legal storage requirement, such as book-keeping rules, or when there is a legal ground to keep the data, such as an ongoing contractual relationship.
5. Tracking User Behavior
   1. Grok Stuff Solutions Website may automatically collect information as you browse, such as internet service provider, browser type and version, operating system and device type, average time spent on our Website, pages viewed, information accessed, internet protocol (IP) address used to connect your computer to the internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.
   2. Such information collected is used to deliver customized content and advertising within Grok Stuff Solutions to customers whose behavior indicates that they are interested in a particular product available at Grok Stuff Solutions’ Website.
6. Notification as to Breach of Personal Information
   1. In the event of a breach of Personal Information, Grok Stuff Solutions must notify its customers about the breach without undue delay and within a reasonable time except where the breach is unlikely to result in an infringement of rights.
   2. The Personal Information breach notification should provide the description of the nature of the breach of Personal Information, the likely consequences of such breach, and measures adopted or proposed to be adopted by Grok Stuff Solutions in this regard.
7. Use of Cookies
   1. The Grok Stuff Solutions’ Website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued cookies to you.
   2. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Grok Stuff Solutions pages, or register with Grok Stuff Solutions’ Website or services, a cookie helps Grok Stuff Solutions recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as billing address, shipping address, and so on. When you return to the same Grok Stuff Solutions’ Website, the information you previously provided can be retrieved, so you can easily use the Grok Stuff Solutions features that you customized.
   3. You have the option to either accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Grok Stuff Solutions services or websites you visit.
8. Third-Party Websites
   1. This Website may contain links to other third-party sites. Please be aware that Grok Stuff Solutions is not responsible for the content or privacy practices of such other sites. We encourage users to be aware when they leave our Website and to carefully read the privacy policy of any other site that they visit which collects personally identifiable information.
9. Policy for Children
   1. Grok Stuff Solutions does not knowingly accept, collect, request, or solicit personally identifiable information from children under the age of eighteen (18).
   2. The Contributors (as defined in Terms of Use available on the Website) who upload content, such as photographs and videos, etc. featuring minors, to the Website are obligated to get a Minor Consent Form signed by guardian(s) of the minor in compliance with Prevention of Electronic Crimes Act 2016.
   3. If you are under the age of eighteen, (18) you must ask your parent or guardian for permission to use this Website.
   4. If you become aware of any Personal Information or data, Grok Stuff Solutions has collected from children under the age of eighteen (18), please contact us at grokked@grokstuff.com
10. Opting Out
    1. From time to time, Grok Stuff Solutions may contact you via email to share announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
    2. If you wish to stop receiving marketing or promotional communications via email from Grok Stuff Solutions, you may opt out of such communications by clicking on the unsubscribe button.
11. Changes to this Privacy Policy
    1. Grok Stuff Solutions reserves the right to make changes to this Privacy Policy from time to time, and we encourage users and visitors of our Website to regularly review our Privacy Policy.
    2. Your continuous use of the Website after such modifications in the Privacy Policy will constitute the following:
       1. Your acknowledgement of the modified Privacy Policy
       2. Your agreement to abide by and be bound by the modified Privacy Policy
12. Contact Information
    1. Grok Stuff Solutions welcomes your questions or comments regarding this Privacy Policy. If you believe that Grok Stuff Solutions has not adhered to this Privacy Policy, you may reach out to us at: Email Address: grokked@grokstuff.com

 

This Privacy Policy was last updated on 19 th January 2024.